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Service &
Quality Management

Arch Home Solar Care And Maintenance

Having a home solar array can be a large investment – Arch helps protect your purchase and savings.

Modern solar requires very little maintenance, but forces of nature sometimes can hinder production. Weather it’s critters or wind, we’ve got you covered with our new Service & Quality Management unit.

Solar employee working on computer

Answers to your
solar service issues

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Monitor

View your system’s performance and energy consumption with real-time power flow illustrations, comparative graphs, and easy-to-read charts.

Control

Change your battery settings, schedule EV charging, prioritize critical loads, monitor system performance, and more—all from the palm of your hand

Save

Monitor how your home consumes energy so that you can shift your consumption to times when solar energy is available or when grid rates are lowest.

Service and Quality Management Offerings

Drastic drops in production are sent to Arch, and we’ll give you a call when your home solar system isn’t performing at 100%, no matter the reason.

Home solar from Arch is highly efficient and requires little to no maintenance.

Still, best practice is to keep an eye on system production so issues can be dealt with should arise.

Panels and inverters installed by Arch come standard with a 25 year warranty.

Arch itself offers a 5 year workmanship warranty for residential installs.

Arch is able to service any necessary work covered by your product warranties, typically 25 years.

Have more questions or just need to speak to an energy expert? Feel free to give us a call about your home solar needs.

You’ll receive a response within 24 business hours from a REAL person on our team.

workers installing home solar

Critter guard is a protective mesh or barrier installed around  your solar panels to prevent small animals, like squirrels and birds, from nesting under them and causing damage.

It helps maintain the efficiency and longevity of the solar energy system by guarding the wiring and components.

Snow guard is installed on panels to prevent large amounts of snow from sliding off suddenly which can cause damage to people or structures.

Disruptions due to natural disasters, equipment failures, or grid-related issues can have drastic effects on your system.

Post-install issues such as wiring defects, roof leaks, orphaned systems, or tree damage are remotely monitored with Arch’s service program.

Remote Solar Monitoring

Our residential solar Solar Edge and Enphase monitoring systems alerts us to errors as they occur so we can keep you system running at 100%.

Monitoring a solar system with the app allows you to track the performance of your solar panels from the comfort of your couch.

Seeing how much energy your system is generating and how much you are consuming allows you to optimize your energy use and save even more on your electrical bills.

Adjust settings, monitor production, and reduce your carbon footprint leading to a cleaner, more sustainable home.

Connecting your system to the app and the data it generates not only helps you and Arch monitor problems remotely, but also generates insights about your home energy usage. 

Simplify solar savings by seeing peak usage times, measure your system health over time, and even see battery information at a glance from the palm of your hand.

We’ll also be alerted to any major issues and call you within 24 hours to review or set up a service call.

Removal and Replacement

In most cases, a solar system is a set-and-forget cost-saving solution that lasts decades. However, if the underlying roof support needs repair or a new roof needs to be put on, Arch offers removal and replacement services.

The most common type of solar removal and replacement involves general roof work, where either some or all of your system may need to be replaced. 

Arch does all the legwork including designing, permitting, speaking with utilities, and system initiation.

Additionally, if your system was previously installed by an installer that is no longer available to service your home solar system (otherwise known as orphaned), we’ll adopt and maintain the system as if we installed it originally.

Worker inspecting solar panels

In many cases, Arch will be able to reuse your existing equipment. Small or damaged parts will be replaced but a majority of the existing racking, panels, and major electrical components will be reused.

Solar removal and reinstallation is a job that we take a lot of pride in. 20+ years in home solar has prepared us for any issues and we at Arch 100% do not recommend DIY removal and reinstallation.